Top Ten Dispenser Security Enhancement Recommendations

(Greensboro NC - May 18, 2006) Higher fuel prices are spurring increased attempts by criminals to steal fuel. Essentially all fraud involving tampering requires access to the equipment, undetected altering of software or hardware, and knowledge of electronics, no matter what brand of dispenser is involved. Therefore, retail fuel customers are encouraged to develop a security plan to help prevent fraud. No single solution will completely prevent attacks, but careful procedures can help significantly in reducing the opportunity. Please find below a list of the Top Ten Security Enhancement Recommendations.

1. Periodically change the programming access (PIN) codes on the manager's keypad.

This is the most effective method to prevent theft involving the dispenser electronics. Trusted station employees and the Authorized Service Contractor (ASC) should be the only personnel with access to these codes. Keep access codes in a safe and secure location known to all station management.

2. For areas subject to high risk of theft, add special keys/locks to replace the standard locks.

Such keys and locks may be obtained from local locksmiths. This enhancement is extremely effective in preventing access to the dispenser. Hudson Lock, Inc. offers original equipment replacement locks for dispenser lines with locks. For more information, please contact:
Hudson Lock, Inc.
81 Apsley Street
Hudson, MA 01749-1549
Orders: (800) 434-8960 x125 (toll-free)

3. Remove the manager's keypads from the dispensers and store them in the station or other safe location.

The keypads should be accessible to station management or ASC's should they be needed. A sign-out system can be used to track who last used the keypad.

4. Remove the manager's keypads from the dispensers and store them in the station or other safe location.

Theft can be noted as the difference between 'pump totals' and 'station totals'. The station personnel should carefully monitor any discrepancies.

5. Maintain employee views of the fueling islands because thieves don't like to be seen.

If full view is not possible, due to merchandise displays or other obstructions, utilize video surveillance equipment. Equipment monitoring should be made obvious and signs stating its use should be posted.

6. Be alert to any unit off-line message at the POS.

Should station personnel observe an offline message, they should know the reason for this.

7. Be alert to service calls for dispensers that have been 'off-line', which may indicate that fraud has occurred.

8. For units left powered during off hours, insure that power to the Submerged Turbine Pumps (STP) is turned 'off'.

9. Inspect your site frequently, keeping watch for loose pump faces, doors, stray wires or other parts.

10. Be alert for abnormal traffic patterns on the forecourt.

Retail fuel suppliers recognize that merchants must protect themselves and their customers from fraud. We will continue to take steps to help merchants increase dispenser resistance to tampering and to provide customer education and recommendations.

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