What do we mean when we say Passport is “easy to use?” For those who have used Passport, this may be information you already know, but for those who are new to Passport, let me explain the value of having an easy to use POS.
We spent a lot of time with cashiers learning what makes a POS interface intuitive and easy to use, then engineered that feedback into Passport. So what features were identified and how did we incorporate them into Passport? Here are the answers.
- A fully touch-screen system. With a fully touchscreen system (PX60), the movements of a cashier become intuitive. In other words, all the cashier has to do is want it, see it, touch it right there on their screen. This saves time and minimizes errors allowing cashiers to serve more consumers quickly.
- Quickly training new cashiers. The more difficult the POS, the longer it takes to train a new cashier. The intuitive nature of Passport allows you to train a cashier to run basic transactions in just 20 minutes, which can save significant costs when the cashier turnover rate in the industry is currently 77% (NACS). The reason you are able to train cashiers so quickly is because the system has a number of features that minimize confusing options. For example, only buttons that can be used at that time are visible. This makes the transaction more accurate and ultimately faster.
- Consistent look and feel across stores. Many cashiers will move from site to site, so having a POS interface that is consistent across stores is important for those cashiers to get quickly acclimated to a new station. Passport is designed for consistency, making the interface easy to recognize across different stores.
- Visual indicators of what step comes next. Making a POS easy to use requires a clear transaction path for a cashier to follow. I like to compare this to having a visual “tutor” to what to do next on the screen. We designed a prominent yellow tip bar across the Passport screen which tells the cashier what to do next in every instance.
- Speed-Keys. Some items are not easy to scan (coffee or large bags for example) or some actions are very common. Either way, having readily available speed-keys makes it quicker for the cashier. Passport can accommodate 16 speed keys and can even be useful for retailers looking to get into foodservice but don’t have a stand-alone kiosk yet (this will be a whole other blog post). We also found screen layout beyond speed-keys made a big difference in cashier effectiveness. For example, the numeric keypad changes to the left for left-handed cashiers to make it easier for them to select the keys, while the receipt and suspend area moves to the right side. These preferences are loaded when a cashier is set up as an employee, so all a cashier has to do is sign on and the screen is presented their way.
- Make it easy to sell fuel. Some of the newer cashiers voiced concerns about being able to easily sell fuel. Maybe in a previous job, they were operating a POS in non-fuel retail setting, so it is understandable that making fuel sales simple is important to them. Using a combination of speed-keys and tip bar prompts, Passport makes this an easy process so they don’t have to worry about getting the transaction wrong and taking extra time to correct it. If you want to see a demo, go to this link and see it in action.
- “Put the rest on pump one.” Most cashiers have experienced the consumer who comes in during a long line, buys a coffee, cuts the line, puts a ten dollar bill on the counter and says “put the rest on pump one.” This situation can require some math, slow down the line and be perceived as poor customer service if done slowly. With Passport, we incorporated a “rest in gas” function, which quickly does the calculations and uses speed-keys so that this transaction can be completed without slowing down the line.
Making it easy for your cashiers to learn, become comfortable and excel on a POS system makes them faster and more accurate. Having a fast and accurate POS leads to happier cashiers, better customer service and shorter lines. Better customer service and shorter lines lead to repeat business. So what I really mean by “easy to use” is providing the right tools to focus on serving the end consumer. Though these are just few of the items that make a POS easy to use, I encourage you to ask a cashier what makes a POS easy to use for them and share your findings with us.