You don't have time for downtime. That's why we protect your Passport point-of-sale with multiple levels of technical expertise. Our Help Desk provides immediate assistance with routine questions, while the experienced Gilbarco Field Engineers in our Technical Assistance Center provide a more advanced level of remote support. Our network of Authorized Service Contractors is available for on-site work when necessary. And the Help Desk is available 24 hours a day, seven days a week.
Our staff of seasoned professionals resolves nearly all issues remotely, with no need to send out a technician. They measure time-to-resolution in minutes, not hours or days. That means less time waiting and more time selling at every site, every day.
- Industry-leading knowledge of the link between the forecourt and the point-of-sale
- Fault-tolerant Enhanced Dispenser Hub can continue to dispense fuel and manage network transactions even in the event of a server failure
- Redundant hard drives automatically back up system image and transaction data, for a more secure system and less downtime
- Easy system recovery tools get you up and running quickly after system maintenance or repairs
- Rugged design stands up to the harsh retail environment
- 24-7 Help Desk support available from our Greensboro, North Carolina headquarters in multilingual support
- 60-second or less time to answer on 88% of service phone calls
- 90% of issues solved remotely, reducing the downtime and expense associated with dispatching an on-site technician