Wilson Baker Inc. installs Wisdom Intelligent Device Management

Remote monitoring system helps retailer better manage costs

GREENSBORO, N. C. – September 23, 2010 – Wilson Baker Inc., Milton, Delaware, has installed Gilbarco Veeder-Root’s Wisdom Intelligent Device Management (IDM) Systems at two of their seven sites. The systems help the company remotely monitor coolers, heating, air conditioning, lighting, and other devices to manage energy consumption, overall operations costs, and proactively address potential problems before they impact profitability.

“Wisdom provides a complete picture of what’s going on at our sites,” said Mark Baker. “We can see the big picture in one view, or dive in to see the details. The system alerts us when equipment is operating outside pre-determined ranges.”

“We found that one of our walk-in freezers had a problem with a compressor that was working constantly to keep up,” Baker said. “This gave us the opportunity to fix the problem before it failed completely and before we lost inventory.”

“Wisdom helped us learn that some of our cooler door heaters weren’t working properly. Without Wisdom, we might not have known to fix them,” Baker added.

Wisdom IDM enables retailers to remotely monitor and control in real-time the various devices and systems at their stores, including:

  • Heating and air conditioning systems
  • Coolers
  • Lights
  • Food and beverage equipment, including consumables such as CO2
  • People counters
  • Fuel forecourt equipment

The system helps retailers maximize equipment uptime through proactive maintenance, reduce food waste, cut energy consumption, optimize the store environment, track and analyze the effect of promotions, and benchmark equipment and store performance.

Wisdom IDM provides a suite of browser-based dashboards, reporting, alarming and decision support applications for easy management access and review. The system enables management by exception. For example, a retailer who established in advance that a given cooler should operate
within a specified overall temperature range will get an alarm notice if the cooler temperature goes out of that range.

“Wisdom IDM provides a tangible return on investment by reducing the total operations spend, improving equipment uptime and consolidating data from different parts of the C-store for better, quicker decision-making and a competitive edge,” said Fawaz Khalil, Gilbarco’s director of service marketing. “Wisdom allows c-store owners to manage their businesses from virtually anywhere.”

“Wisdom is the only solution that monitors both fuel and in-store devices -- and provides a platform for a diverse range of applications, including energy management, equipment performance, fuel loss analysis and promotions tracking,” Khalil added.

Gilbarco Veeder-Root will exhibit Wisdom IDM at the National Association of Convenience Stores (NACS) Show, October 6 - 8 at the Georgia World Congress Center in Atlanta, Booth 1039.



About Gilbarco Veeder-Root
Gilbarco Veeder-Root is the worldwide technology leader for retail and commercial fueling operations. We offer the broadest range of integrated solutions from the forecourt to the convenience store and head office. For almost 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support and proven reliability. In fact, we help manage the business and maximize the bottom lines for 19 of the top 20 convenience store operators in the U.S.

About Wilson Baker Inc.
Wilson Baker Inc. is based in Milton, DE. The company operates seven convenience stores in Delaware with Exxon-branded gasoline.

For further information contact:

Lucy Sackett, Director Outbound Marketing
Gilbarco Veeder-Root
Tel: (336) 547-5607
Fax: (336) 547-5890