Unbeatable Support

You don't have time for downtime. That's why we protect your Passport point-of-sale with multiple levels of technical expertise. Our Help Desk provides immediate assistance with routine questions, while the experienced Gilbarco Field Engineers in our Technical Assistance Center provide a more advanced level of remote support. Our network of Authorized Service Contractors is available for on-site work when necessary. And the Help Desk is available 24 hours a day, seven days a week.

Our staff of seasoned professionals resolves nearly all issues remotely, with no need to send out a technician. They measure time-to-resolution in minutes, not hours or days. That means less time waiting and more time selling at every site, every day.

  • Industry-leading knowledge  of the link between the forecourt and the point-of-sale
  • Fault-tolerant Enhanced Dispenser Hub  can continue to dispense fuel and manage network transactions even in the event of a server failure
  • Redundant hard drives  automatically back up system image and transaction data, for a more secure system and less downtime
  • Easy system recovery tools  get you up and running quickly after system maintenance or repairs
  • Rugged design  stands up to the harsh retail environment
  • 24-7 Help Desk support available from our Greensboro, North Carolina headquarters in multilingual support
  • 60-second or less time to answer on 88% of service phone calls
  • 90% of issues solved remotely,  reducing the downtime and expense associated with dispatching an on-site technician
4 ways to get more from your POS

4 ways to get more from your POS

Expert tips for maximizing your technology.

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5 tips for POS Conversion

Expert guide for maximizing your POS conversion.

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