So why publicize a story about an unhappy customer? Because the result is a testament to who Gilbarco is as a company. It embodies our customer-obsessed mentality and demonstrates our commitment to, not just being a cutting-edge manufacturer, but a true partner.

Passport POS is the heartbeat of a retail fuel operation and we know there is no time for downtime. Our customers’ successes are our successes and our failures become our customers’ failures – and we take that seriously.

Next week, when Chapter Four launches on The Drive, you’ll see the story of a small network retailer who knows how to get the job done. As a member of NACS’ Executive Board, Lisa has become a leader in a male-dominated industry. You’ll see the mental toughness it takes to rise up and be a trusted advocate for c-store operators across the country.

Gilbarco solutions have become a mainstay for the largest brands around the world, but small network retailers, like Square One, also understand the value, and Chapter Four will show how she takes advantage.

Lisa is a dynamic person. She’s a business owner, a black belt martial artist, a weightlifter, but equally as importantly she is a daughter, a wife, a mother and a role model. And while her stores and her story are unique, she’s a wealth of information that any c-store operator could learn from.

You’ll see, next week.

As for that weightlifting challenge mentioned in the video above, Lisa says, “Your move, Mr. Whitley.”