End-to-End Support Across Your Charging Ecosystem
Unlike fragmented solutions, Konect delivers a fully integrated support framework across your EV charging network, reducing complexity and accelerating issue resolution.
- Single partner across hardware, managed software, and service and maintenance support
- Eliminates multi-vendor coordination and delays
- Accelerates issue resolution through integrated ownership
Key Capabilities
Level 0: Automated Monitoring & Self-Healing System
Maintain real-time visibility across your network by monitoring charger status, availability, and performance; detecting and addressing issues early with continuous monitoring, resolving the majority of issues automatically with self-healing technology, and maintaining operational control through a centralized platform.
Level 1: EV Driver Support Helpdesk
Deliver a consistent charging experience by providing driver assistance to resolve charging issues quickly; addressing common issues such as charging sessions, connectivity, and payment questions, supporting network operations through centralized resources, and ensuring a reliable and consistent user experience.
Level 2: Network Operations Center
Resolve issues quickly and efficiently by performing remote troubleshooting to identify and resolve issues; conducting root cause analysis and managing complex issue escalation, deploying remote updates and configuration changes including firmware updates, coordinating field service dispatch when on-site support is required, and reducing downtime through proactive system management.
Level 3: Field Maintenance & Repair Services
Keep your network running with expert support by dispatching certified technicians for on-site service and repairs; coordinating maintenance across an established service network, ensuring consistent service delivery across all locations, and supporting scalable deployment as your network grows.
Why It Matters
Unplanned downtime impacts revenue and customer trust. Reliable support and maintenance services help ensure your EV chargers are available when drivers need them.
With Konect Support, delivered through CPO-as-a-Service managed software, you can reduce operational complexity, improve uptime, and maintain control of your charging network.
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