C-Store Blog

Gilbarco's industry expertise comes alive with C-Store Advisor, a blog where our experts seek to help convenience store (c-store) owners stay connected to their industry. In order to bring you the most current content, we engage with all aspects of the trends and information that are making a difference in the U.S. fuel and convenience store market.

We strive to provide the following topics:

  • Operations & Technology – Provides the latest advice on technology and management that can help your c-store run more smoothly and in turn, increase throughput.
  • Consumer Experience – Highlights the latest trends in the market and dives deeper into the ever-changing consumer mindset to help your c-store connect more thoroughly with you customers and ultimately upsell.
Tuesday, November 24, 2015

It’s no secret we live in the information age – today’s consumers are savvy, intelligent and want information. Scratch that – they NEED information. iPhones and smartphones everywhere are set with alerts for breaking news, trends, and our friends posts on Pinterest. Let’s face it, we’re in a culture where information has become collateral.

Think about the last time you were stuck in a waiting room – were your eyes pinned to the TV in the lobby? I know mine were. Today’s consumers feel disconnected when not absorbing information, and this extends to your site and your pumps!

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Friday, November 20, 2015

I think it was Shakespeare that said, “Time and the tide wait for no man,” … I’m sure he meant EMV too because it is coming! The liability shift deadlines are creeping up faster and faster! The shift dates are going to happen whether we like it or not, and rather than risk the cost of penalties or great fraud charges, I’d rather invest in EMV-compliant equipment that helps me to earn my money back!

Learn more about this and how to easily convert to EMV by signing up for our Passport EMV Webinar.

This ...

Thursday, November 19, 2015

The female economy. To channel my best Donald Trump: “It’s huge!” Did you know that women control over $20 TRILLION in annual global consumer spending? Harvard Business Review states that the “she-conomy” is 2x larger than China and India combined. It’s well-documented that greater than 85% of all household decisions are influenced by a female – that means cars, electronics, furniture, groceries and gas.

I reference all of these statistics to impress upon site owners how important the female consumer is to their revenue! Again, females control 85% of consumer purchases, and...

Monday, November 09, 2015

Although accurate statistics on credit card skimming aren’t readily available, it appears that we are seeing a rise in skimming attacks at retail petroleum sites in the U.S. based on the growing number of news reports on the topic. Most recently, a CSP...

Wednesday, November 04, 2015

This is the question NACS Magazine posed in the article, The Art of the Upsell,  by John Morell in their October 2015 issue.

It’s difficult for a consumer to hear your message, see your promotion, and accept your offer in a retail world inundated with a multitude of media sources; and to make matters worse, in the c-store market “many convenience stores don’t educate their staff in sales techniques” says Morell.  So on the surface it seems as though upselling is...

Friday, October 09, 2015

The days of regretting the hot dog you grabbed in a hurry at the convenience store are going away. As we have seen recently with the rebranding of Sheetz, WaWa and other players as a dining destination site, many other C-Stores are joining the race for your appetite. On a recent trip with my teenage boys, a quick stop at a Quik-Trip became a dining experience.

However, some convenience store operators have been slowed down in adopting food service by the US Government’s intervention and consumer demand for healthy choices. A mandate requiring operators with more than twenty...

Friday, October 02, 2015

The NACS Show brings together convenience and fuel retailing industry professionals to learn, buy and sell, and network in order to help attendees grow and run successful businesses. For industry retailers who are serious about the success of their business, the NACS Show is a can't miss event.

Gilbarco Veeder-Root will be attending the 2015 NACS Show on October 11-14 at the Las Vegas Convention Center in NV. Check out the Gilbarco (#5921) and the Veeder-Root (#...

Friday, September 18, 2015

In June 2015, we reported on an announcement by the USDA to expand its support of American-grown renewable energy with the Biofuels Infrastructure Partnership (BIP). Last week Agriculture Secretary Tom Vilsack announced that 21 states will receive grants through this partnership and will add...

Monday, September 14, 2015

Less than one month remains before the first major milestone in the U.S. EMV migration:  the October deadline to install EMV capable point-of-sale (POS) systems. At this point you might be wondering if your customers are even aware of what the chip on their new credit and debit cards means or how to use those cards at an EMV-enabled terminal. In July 2015, an...

Tuesday, September 08, 2015

Experts say that most Americans will have received a new chip card by the beginning of next month (October 2015). The financial institutions are sending these to help combat and reduce the nearly $8 billion lost last year in fraud.

But these cards are different, as the name indicates there is a chip embedded in the face of the card. They look and they process differently. Watch this informative video from NBC’s Tom Costello to see what you need to do next!

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