C-Store Blog

Gilbarco's industry expertise comes alive with C-Store Advisor, a blog where our experts seek to help convenience store (c-store) owners stay connected to their industry. In order to bring you the most current content, we engage with all aspects of the trends and information that are making a difference in the U.S. fuel and convenience store market.

We strive to provide the following topics:

  • Operations & Technology – Provides the latest advice on technology and management that can help your c-store run more smoothly and in turn, increase throughput.
  • Consumer Experience – Highlights the latest trends in the market and dives deeper into the ever-changing consumer mindset to help your c-store connect more thoroughly with you customers and ultimately upsell.
Tuesday, August 18, 2015

And how to leverage EMV Incentive Programs to win!

A C-store’s POS system is the heart of a retail sales transaction. Retailers need and demand system reliability and many POS systems will see 10+ years of continuous operation. As systems age, hardware components degrade from continuous use and eventually, Retailers must weigh system performance and repair costs against the costs of...

Thursday, August 13, 2015

Does the name Clyde Dawson ring a bell with you? If not, here’s a bit of trivia – In June of 1974, Clyde was the first customer to purchase a barcode scanned item in a grocery store[1]. Since that first scan, the use of barcodes on merchandise, coupons, and loyalty cards has become integral to the purchasing process for most grocery and many C-Stores throughout North America.

    For the majority of C-Store retailers with 10 sites or more, scanning is a no brainer....

    Monday, August 10, 2015

    A change is on the horizon. For most people just the change itself is scary, but imagine you’re a retailer and you need to alter the entire way you process credit cards PLUS your business depends on it… and now you understand why EMV-phobia is sweeping our industry.

    EMV is a monumental change to card processing as we know it, and the process looks overwhelming. Many are...

    Thursday, August 06, 2015

    Everywhere you look these days the need for accessing and transmitting larger amounts of data is growing.  The devices all around us are increasingly becoming connected to each other as part of the “Internet of Things” (IoT).  A recent...

    Friday, July 31, 2015

    With gas margins in flux, the upcoming EMV investment cycle, and pressure from adjacent industries such as QSRs and drug stores, retailers are increasingly looking for ways to better serve their customers and improve margins. Here are two effective ways to change the way you interact with your customers:

    1. Drive more in-store traffic. With 2/3 of...
    Monday, July 20, 2015

    Here in North Carolina, one of the few states to offer the lottery’s Play at the Pump, we have been enjoying the convenience of this technology for quite a while. In fact, the purchaser of one of the largest pay-outs in Carolina Cash 5’s history purchased her ticket at the gas pump! CS News reports, “Play at the Pump … provides an easy-to-use interface for customers to simply swipe their debit card at the gas pump, follow a few prompts and get their Quick Pick numbers delivered on their smartphone.”

    Many people may not know that...

    Thursday, July 16, 2015

    As retailers we understand that the next revenue generating idea can mean the difference between famine or feast. For c-store retail operations in particular, where fueling technology is the heart of the business, deciding whether to invest in state of the art dispensers with cutting edge bells and whistles can be confusing and overwhelming.

    Let us simplify this process for you! Watch as our dispenser expert, Paul Kaper, Senior Marketing Manager, Retail, guides you through simplified steps for considering a new dispenser purchase. He presents real...

    Monday, July 13, 2015

    Loyalty programs can boost C-store marketing efforts but as more retailers adopt, more is learned about their implementation. Frequently the end customer experience doesn’t always match the intended outcome – with every success, there are loyalty initiatives that miss the mark.

    Successful loyalty programs must include these fundamentals elements:

    • Use Persona Segmentation To Differentiate And Target Messages
      ...
    Monday, July 06, 2015

    The payment world is at the precipice of adopting a groundbreaking technology which, will permanently alter the way people use mobile devices to interact with their daily environment. NFC (Near Field Communication) is a short range read and write wireless communication protocol.

    First conceived in 2004 by Philips and Sony, NFC allows devices to communicate with each other and exchange data at close range (approximately four centimeters) by coming into proximity contact with one another. A NFC enabled mobile phone can be used to...

    Monday, June 29, 2015

    As our industry continues to roll out EMV chip card technology, fraud at the c-store will continue to decline due to the benefits of EMV in combating card-present counterfeit fraud. As this happens, fraudsters will likely shift their focus to other low hanging fruit, such as online or e-commerce fraud where it’s more difficult to verify the identity of the person making the transaction.  This is generally what other markets around the world have experienced after fully adopting EMV. Although e-commerce doesn’t play a big role in today’s c-store, I thought...