C-Store Blog

Gilbarco's industry expertise comes alive with C-Store Advisor, a blog where our experts seek to help convenience store (c-store) owners stay connected to their industry. In order to bring you the most current content, we engage with all aspects of the trends and information that are making a difference in the U.S. fuel and convenience store market.

We strive to provide the following topics:

  • Operations & Technology – Provides the latest advice on technology and management that can help your c-store run more smoothly and in turn, increase throughput.
  • Consumer Experience – Highlights the latest trends in the market and dives deeper into the ever-changing consumer mindset to help your c-store connect more thoroughly with you customers and ultimately upsell.
Sunday, January 18, 2015

Large retail brands outside the c-store industry are placing an increasing emphasis on selling an experience first and a commoditized product second as a strategy to create brand loyalty and drive repeat customers. This concept, known as the “Experience Economy” was coined by Joseph Pine, a renowned marketing author, speaker and consultant, and was recently discussed on NPR’s Ted Hour, “What Consumers Want.”

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Saturday, January 03, 2015

We are now less than 10 months away from the October 1st liability shift deadline for US retailers to adopt EMV technology at their indoor point-of-sale systems, and for card issuers to issue chip cards to their customers.  Current projections indicate that...

Wednesday, December 10, 2014

Last week California joined Minnesota and Missouri to become the third state to go live with Play at the Pump.  This new product provides an opportunity for retailers to expand their lottery sales by targeting an untouched segment of consumers who normally do not play lottery due to the inconvenience of entering the store.  Play at the Pump introduces an element of technology to Lottery as quick pick numbers are stored on the consumer’s purchase card as opposed to a paper ticket.  Winnings below a $600 threshold are automatically...

Monday, November 17, 2014

There are many ways that thieves can turn stolen credit cards and cardholder data into cash.  Mostly commonly they purchase items that can easily be easily exchanged for cash or used as cash once the stolen account is flagged.  Recently a new scheme came to light in Lilburn, GA that hits home for petroleum retailers.

This “pump and dump” scheme involves the use of stolen credit cards to purchase large quantities of fuel which is then sold to truckers and other gas stations...

Tuesday, September 16, 2014

Apple’s latest technology announcement has been called a “game changer” by numerous media outlets and for a variety of reasons:

  1. Some have called the larger display and display options a breakthrough that will keep the technology giant at the top (while others have...
Tuesday, June 24, 2014

What do we mean when we say Passport is “easy to use?” For those who have used Passport, this may be information you already know, but for those who are new to Passport, let me explain the value of having an easy to use POS.

We spent a lot of time with cashiers learning what makes a POS interface intuitive and easy to use, then engineered that feedback into Passport. So what features were identified and how did we incorporate them into Passport? Here are the answers.

  • A fully touch-screen system...
Friday, May 30, 2014

At Gilbarco’s recent Retail Technology Conference, Gray Taylor of Conexxus (formerly PCATS) spoke alongside Robin Trickel, Executive Director of Product Compliance at Heartland Payment Systems, and Oliver Manahan, VP of Emerging Payments Technologies at MasterCard.  During...

Wednesday, April 02, 2014

With the pending deadlines for EMV migration getting closer every day (10/2015 for in-store transactions and 10/2017 for Automated Fueling dispenser transactions), many retailers are beginning to map out their migration strategies to support the new payment technology.  Creative retailers are also thinking about ways they can leverage the migration deadline to better connect with and engage their fueling consumers while standing at the pump, creating both an immediate and near-term return on their EMV investment....

Wednesday, February 13, 2013

Guest blog post by Elad Halperin, VP Global Marketing for Odysii. Odysii is the world leader in software solutions for marketing intelligence at the point of sale, offering software solutions that enable retailers to communicate more effectively with on-site customers by using targeted and dynamic messages in real time.

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Wednesday, December 12, 2012

While EMV remains a complicated technology and its implementation in the convenience store industry presents numerous challenges, in their November article titled EMV: What C-store Retailers Need to Know, Convenience Store News perhaps did more to add more confusion to a confusing subject than it did help clarify it.

What is EMV?

EMV is the global payment standard with migrations occurring in...