January 2020
Top 5 New Year's Resolutions for C-Store Owners
Did you know that 80% of New Year’s resolutions fail by mid-February?
2020 Retail Technology Conference to Focus on the C-Store Customer of Tomorrow
Session Tracks to Focus on Transformative Tech, Tomorrow’s Customer Experience, and Security
Crunch Time: 2020 EMV Deadline Stands as VISA, Mastercard Reject Delay Requests
Non-compliant Retailers Face New Pressure to Begin Upgrade Process
After 90 Years, the Gas Pump Nozzle Just Got Better…Way Better
Gilbarco Veeder-Root Totally Redesigns the Fuel Dispenser Nozzle with the Ergo Series
Convenience Store Chain Finds Success with Passport Express Lane™ Self-Checkout System
Cutting-edge C-store Chain to Expand Self-Checkout Strategy, Delivering Enhanced Customer Experience
Workforce Frustrations: C-stores Struggle to Hire New Employees Amid Booming Economy
Self-Checkout Solution Now Available to C-stores
Gilbarco Veeder-Root Enables Payment Options for EV Charging
Gilbarco Veeder-Root, a Fortive Corporation (“Fortive”) (NYSE: FTV) business, announced today the availability of payment options for the Veefil RT-50kW EV chargers manufactured by Tritium.
Introducing the Gilbarco Veeder-Root Ergo™ Series of Nozzles
Designed for the human hand, engineered with stronger materials, and built to maximize flow
Gilbarco Veeder-Root Introduces Encore® Experience Consumer Engagement Platform
Allows retailers to create at-the-pump unique consumer experiences; enabling repeat business and driving in-store sales
Gilbarco Veeder-Root Introduces Passport Express Lane™ Self-Checkout System for Convenience Stores
The Seamless Solution Designed to Increase Efficiency and Reduce C-store Lines
Tips for Better Flow on Your Forecourt
What’s the biggest complaint consumers have about gas stations? Take a quick look around the internet and you’ll find out right away. It’s all about flow.
Turning Your iPad into a POS for Your Gas Station
iPads are used for customer service tools, digital signage and media devices. Now they are being leveraged as cash registers and POS systems for gas stations and convenience stores.
3 Reasons Gas Station Owners Choose Passport EDGE Tablet Point-of-Sale (POS)
Tablets have been around for a while now, but their popularity has grown exponentially since Apple released the iPad in 2010.
Gilbarco Passport releases Outdoor EMV-Acceptance Software for CITGO retailers
Major Oil Brand Enables “Chip Card” Capabilities at the Fuel Dispenser GREENSBORO, NC, May 21, 2019 -
Phillips 66 Releases Outdoor EMV-Acceptance Software
Major Oil Brand Joins Adopters of “Chip Card” Capabilities at the Fuel Dispenser
Gilbarco Veeder-Root Offers Trade-In Program as Chevron and Texaco Drive Outdoor EMV Compliance
Passport Program Gives Retailers Easy Transition to Reliable Payment Systems and Chip Card Acceptance
How to get ahead: Emerging Retailer Gives Advice on Using Technology to Drive Success
Square One Markets is on the Forefront of C-store Innovations Including Passport EDGE Emerging retailers have unique needs. We have the solutions that meet those needs, but you don’t have to take our word for it.
Gilbarco Charges 2018 NACS Show with EV Buzz and More!
We promised big news at the NACS Show and we delivered. Just an hour before show opened, we held a joint press conference with electric vehicle technology leader, Tritium, to announce our groundbreaking
Gilbarco Veeder-Root Celebrates the Second Annual Day of Caring #GILBARCOGIVESBACK
Gilbarco Greensboro Facility Donates more than $40,000 in supplies and 10,000 Hours in Service to Triad communities.
Important Pricing Notice
On July 6th, US Trade Representative Section 301 imposed an additional 25% duties on certain imported items from China. This is in addition to the tariff increase on imported steel and aluminum announced in March.
Gilbarco Veeder-Root Makes Minority Investment in Tritium to Accelerate Global Electric Vehicle Infrastructure Build Out
GREENSBORO, N.C. -- Gilbarco Veeder-Root, a Fortive Corporation (“Fortive”) (NYSE: FTV) business, announced today that it has made a minority investment in Tritium, a privately held electric vehicle (EV) charging manufacturer.
Gilbarco Offers VIP Messenger at NACS 2018
Connect with us at NACSSHOW2018 How It Works: Through the magic of technology, Gilbarco will transmit special messages as you walk around the NACS Show.
Gilbarco Veeder-Root to Introduce the Encore® Ultra-Hi Encrypted Pulser at the 2018 NACS Show
Breakthrough Technology Adds Unprecedented Layer of Backcourt Security
Gilbarco Veeder-Root’s NACS 2018 Booth Packed with Products, Solutions, and Surprises
NACS 2018 in Las Vegas is getting closer and Gilbarco Veeder-Root is all-in. Every year we come to NACS with the latest technology and innovations and each year we try to top the year before. We believe we’ve done that again.
How to Protect Your Business from a Natural Disaster
Gilbarco stands ready to help, and our Distributors and Authorized Service Contractors are also prepared to offer support. Passport help-desk: 800-800-7498
Landmark Industries to Roll-Out EMV Acceptance at the Fuel Island Across their Network
Gilbarco Veeder-Root announced today that Passport Version 11.02 is now available to ExxonMobil branded retailers.
Gilbarco Breaks New Ground in POS and Payment Security
The First Passport EDGE POS System Now Installed and Online
Gilbarco Veeder-Root Announces Industry’s First Wide Production Release of POS Software to Enable Outdoor EMV Transactions with Passport® POS
Passport Version 11.02 is the Final Building Block to Initiate Chip Card Payment at the Fuel Dispenser
Gilbarco Veeder-Root Announces Exclusive EMV Dispenser Program for Chevron and Texaco Marketers and Retailers
Program Encourages Chevron-branded Retailers to Adopt Latest Payment Security Technology
Gilbarco Veeder-Root Acquires Midco Ltd.
Purchase Extends Gilbarco’s Footprint in India
RFTC 2018 Wraps Up Bigger and Better than Ever!
Sold-out Conference Leads Business Owners in Retail & Fuel Innovations
Gilbarco Veeder-Root Introduces Passport EDGE, the New POS Solution for Small Businesses
Passport EDGE is the only convenience store-focused, tablet-style POS System
Gilbarco Veeder-Root Partners with Acumera for Secure Remote Support for Passport® Point-of-Sale
Petroleum industry technology leader selects Acumera for secure, proactive support for forecourt EMV POS upgrades
Everything Old Is New Again: Technology Revives the Customer Experience
In a time when it took a Salesman to make a sale and an attendant to pump your gas, the consumer retail experience was all about…the consumer. Thanks to new technology, those days are returning in a new form.
Chip Cards Likely Chipping Away at Fraud in Europe, America is Next
The world’s EMV guinea pig is performing well. According to Oil Express News, overall payment terminal fraud attacks dropped 11% in Europe last year compared to the year before.
Cup of Controversy: California Judge Rules in Favor of Coffee Warning Labels in Stores
A controversial court ruling could have changes brewing for c-stores in California. A judge has decided coffee-sellers must post warnings about cancer risks linked to the globally-glorified drink.
MAPCO Selects Gilbarco's Passport® Point-of-Sale System to Drive Business Growth
Allows MAPCO to Optimize its Operations and Enhance Customer Experience
Gilbarco Veeder-Root’s Impulse Countertop Merchandising System: The Foundation for your Loyalty Program: Part 5 in a Series
In the previous blogs, we covered the following:
Three Reasons 2018 is the Perfect Time to Upgrade to EMV ‘Chip Card’ Readers
Make your EMV Upgrade Work for You
National Common Courtesy Day: First Impressions are Everything
Bet you had no idea it was National Common Courtesy Day. But since it is, why not look at how important first impressions are to your customer?
The Value of Customer Retention and Loyalty Program Attributes: Part 4 in a Series
Many formal studies have shown that retaining customers is far less expensive than attracting new ones. Of course, the figures and statistics depend on the nature of the industry and the study cited.
Wind River Increases Loyalty Program Participation by 25 Percent
Leverages Gilbarco’s Impulse System’s Digital Punch Cards
Understanding the Customer with Gilbarco Veeder-Root’s Countertop Merchandising System: Impulse: Part 3 in a Series
Philip Kotler, the S.C. Johnson Distinguished Professor of International Marketing at the Kellogg School of Management at Northwestern University, is renown in his field.
Leveraging Impulse Buying with Gilbarco Veeder-Root’s Countertop Merchandising System: Impulse: Part 2 in a Series
The following is the second in a series of blog posts about impulse purchasing and how to leverage Gilbarco Veeder-Root’s Impulse countertop merchandising system to increase c-store retail sales, profitability, customer insights and customer loyalty.
The Psychology of Impulse Buying and its Tangible Benefits: Part 1 in a Series
The following is the first in a series of blog posts about impulse purchasing and how to leverage Gilbarco Veeder-Root’s Impulse countertop merchandising system to increase c-store retail sales, profitability, customer insights and customer loyalty.
Does Upgrading Pumps Pay Off?
Here’s a quick checklist to determine if investing in upgrading your pumps is a good investment. Richard Browne, Vice-President Marketing, Patriot Capital
Terrible Herbst Leverages Gilbarco’s Impulse™ Platform for Children’s Toy Drive
Quick and Easy Donation System Delivers Another Record Year for Toy Drive
Holmes Oil Processes First ExxonMobil EMV™ Transaction on the Forecourt
Retailer Leverages Gilbarco’s FlexPay CRIND and Passport Point-of-Sale to Enhance Security
Terrible Herbst Leverages Gilbarco’s Impulse to Promote In-Store Sales
Gas4Life Contest Yields Increased Customer Engagement with Casino Wheel Game
Sheetz Moves Forward with Forecourt EMV Upgrades
Sheetz adopts Gilbarco’s cutting-edge dispenser technologies with its EMV upgrades
GILBARCO VEEDER-ROOT CELEBRATES FIRST FORTIVE DAY OF CARING #fortivecares
Gilbarco Greensboro Facility Donates an estimated 12,000 Hours to Serve Their Neighbors on October 2
Moyle Petroleum Partners With Gilbarco to Complete Forecourt EMV Upgrades
Retailers Continue Forward with Forecourt EMV Upgrades at a Rapid Pace
Gilbarco Veeder-Root Announces New Impulse Upselling Functionality
New Retailer-Friendly Portal Maximizes Functionality to Enhance Upselling
New Insite360 Functionality Allows Remote Management of Encore® Dispensers
New Insite360 Functionality Allows Remote Management of Encore® Dispensers Gilbarco Veeder-Root announced it has extended its industry-leading Insite360 cloud-based remote management platform to include Encore® dispensers.
Misconception: EMV Doesn’t Protect Customers
Customers around the nation are frustrated. If EMV chip cards are supposed to prevent fraud, why did card-related fraud increase 16% in 2016?
Technology Incentives Helps C-Stores Achieve EMV
Gilbarco and Patriot Capital Program Helps Retailers Grow Site Sales and Reduce Fraud Liability
Divine’s Proceeds With Gilbarco EMV Conversion
Leverages Passport Point-of-Sale and FlexPay™ IV CRINDs to enable chip payments inside the store and at the pump
PX52 Hardware: Support ending for upcoming release in March 2018
At Gilbarco Veeder-Root, we are committed to maintaining service and support for all our solutions for the full extent of their hardware lifecycles. This support continues until we can no longer provide spare parts, or when significant technological advances dictate otherwise.
“Rattling” Is Not the Solution to Beating Skimmers
As can easily be seen in the news, credit card skimming at gas stations continues to be an issue the retail fueling industry faces. Since thieves seek high-traffic operations to accumulate the most data, gas stations tend to be a prime target.
3 Tips to Increase Customer Engagement at Checkout
During the shopping experience, the brain produces dopamine – a chemical the body releases that regulates emotion, and in many cases, elation. Yet, what goes up, must comes down.
Casey’s General Stores Selects Gilbarco for Forecourt EMV
Casey’s General Stores Selects Gilbarco for Forecourt EMV
Gilbarco Announces First US Fuel Dispenser EMV “Chip” Transaction
Heightens Security and Meets Growing Consumer Expectations
2017 Retail Technology Conference
Gilbarco Veeder-Root has been hosting the Retail Technology Conference for years. It initially began as a Passport User Group with 30 participants.
Englefield, INC. Leverages EMV and Gilbarco Technologies to Attract Customers
Conversion includes large screens and contactless payment on the forecourt
Gilbarco Passes 350 Million Secure EMV Transactions Mark in U.S.
Gilbarco Passes 350 Million Secure EMV Transactions Mark in U.S.
President Trump’s Tax Proposal and The Fueling Industry
There’s a new tax proposal on the horizon which have led to many discussions in the media.
Gilbarco Veeder-Root Acquires Orpak Systems
Gilbarco Veeder-Root Acquires Orpak Systems
GILBARCO HOSTS RETAIL TECHNOLOGY CONFERENCE
Leveraging new technologies to protect and grow the retail fuel business
ExxonMobil Advances Fuel Dispenser EMV Upgrades with Gilbarco Program
Gilbarco Veeder-Root, in cooperation with ExxonMobil, today announced that it has launched a program to encourage Exxon and Mobil branded wholesalers to convert or update their forecourt equipment and systems for EMV™ (EMV™ is a trademark owned by EMVCo LLC).
Should gas stations relax on EMV upgrade plans?
The short answer-no.
How Well Do You Know Your Millennial Customer?
The “Millennial Generation" – loosely defined as those born from 1982 to 2000 – comprise a quarter of the country’s population and they are an increasingly important segment for C-stores for two simple reasons – convenience and price, according to chief food industry analyst at
Great Rates Program Provides 1.9 percent Financing for Gilbarco Veeder-Root ENCORE 700 S Dispensers
The program provides rates starting at 1.9 percent for convenience-store operators who wish to upgrade their dispenser and payment technologies using Gilbarco products.
Innovation Brings Success Despite Depressed Oil Prices
The past two years of depressed global oil prices have driven down gasoline and diesel prices making it difficult for c-store operations.
Why You Shouldn't Delay Upgrading to EMV
The EMV implementation extension is the biggest topic in the fueling industry. Despite the floating viewpoints about this new 2020 deadline, the truth remains – the EMV liability shift is not going away.
3 Tips to Entice Participation in a Profitable Loyalty Program
A business cannot establish customer loyalty by doing just one thing. There are just too many moving parts to keep a profitable loyalty program alive.
Cheaper is Better – Right?
You may think having any marketing strategy is useless if customers only care about finding the cheapest deal; however, you would be surprised on how many people value more than just a better price tag.
Market Toward the 2017 Resolution for More Profits
When reviewing the history, it is evident that convenience stores have always adapted and changed to what the consumer needs.
Enhance Security With Two C-Store Payment Options
C-store payments is a major concern in the fueling industry. As theft and fraud continue despite the EMV changeover (which has a forecourt deadline in the U.S.
Sit or Squat? What label does your c-store have?
Most people have at least one fear in their life. Though everyone's fear is relative, society tends to share some of the same concerns. A common fear centers around the cleanliness of a bathroom.
3 Core Reasons Why EMV Still Matters
Recently, the card brands surprised many in the industry by announcing the decision to delay the forecourt EMV liability shift to October 1st, 2020 from the original October 2017 date. While this delay provides retailers with additional time to upgrade to EMV, EMV upgrades are l
Taking Advantage of Impulsivity in Your C-Store
Consumerism is a large part of the American identity that is based on providing people products and services they want. While society changes, their demands will also alter causing businesses to consistently update methods to stay relevant and reach customers.
5 C-store Essentials to Long-Term Success
Some individuals may think it easier to stay with the status quo than change. However, what if your forecourt is losing money and customers – doesn’t it make sense to make some changes?
Wawa Selects Gilbarco Veeder-Root for Fuel Dispenser EMV Upgrades Across Their Network of Florida Stores
Leverages Gilbarco's industry-leading FlexPay IV(TM) CRIND to enable EMV payment acceptance
Host a Sweepstakes - 5 Tips for Success
Aloha Petroleum Ltd. in Hawaii, Thorntons Inc., Turkey Hill Minit Markets in Pennsylvania have already embarked on offering a sweepstakes of free gas for one year to winner(s) of their Sweepstakes competition.
The 2016 NACS Buzz – The Gilbarco Perspective
The 2016 National Association of Convenience Stores (NACS) trade show was recently held in Atlanta, Georgia at the World Convention Center. The facility was the perfect size to house a record breaking number of attendees (more than 23,000) and over 1,200 exhibitors.
Gilbarco Veeder-Root, Xpedient and P97 Partner to Deliver a Mobile Commerce Solution
Enabling c-store owners to differentiate their stores and increase traffic through Mobile Commerce
Visit Us at the NACS Show 2016
Come visit us at booth #4331 at the Georgia Convention Center in Atlanta for this year’s NACS Show (October 19-21).
Nittany Oil Rolls out Gilbarco's Express Ordering Food Service Ordering Kiosks Across Entire Store Chain
Food Service Solution Launched in 26 Locations
GILBARCO VEEDER-ROOT RELEASES NEW DISPENSER SECURITY OPTIONS
Helps retailers protect equipment and wet stock
Colbea Selects Gilbarco Veeder-Root for Indoor and Fuel Dispenser EMV Upgrades
Leverages Gilbarco’s full product suite to be on front-edge of EMV payment acceptance
4 Ways C-stores Can Save Money Before 2017!
Making the decision to upgrade your dispensers is no small task. Not only do you have to search for the best quality, you also have to keep budgets in mind.
EPA Highlights New Concerns over Underground Storage Tank Corrosion
American c-store owners just received another big reminder to regularly monitor underground storage tanks (USTs) containing diesel fuel.
Calories & Nutrition. Does your c-store optimize these words?
As fast food continues to lead the market in offering prepared meals, many c-stores have already started to evolve their store to include food service options to compete and appeal to customers
Loyalty programs…A Nuisance?
We are in a new age. Paper, though not obsolete, is being used less for daily tasks. Where once we printed menus, now we can instantly update our digital menu boards from a back office.
Alleviating the EMV Certification Headache
While more c-store owners upgrade to EMV payment terminals, certification delays have become a significant hurdle to accepting chip cards.
Battle Diesel’s HUM Bugs for C-store Dispensers
Although the Ultra-low Sulphur diesel is better for the environment, like anything organic, there are dependent organisms that can arise from it. When it comes to diesel fuel, humbugs are that organism.
EMV vs. Magnetic Stripe Cards. Why Care?
Security, chips, EMV. These are the words you hear tossed around when it comes to payment. Sometimes, instead of helping to solve the question of how merchants can keep customers safe from fraud, these words can prompt more questions and homework.
Implementing Media in the Forecourt
With any consumer’s interaction with media, the relationship is one of give and take. In some cases, the give and take are very obvious.
Should Your C-Store Add a Food Service Option?
Fast food has always led the market in offering ready-prepared meals hot and ready for each customer that passes through via car or by foot. With a fast-paced lifestyle, some hard workers find it difficult to find the time or strength to break out their recipes after work for their family.
Build Your C-store Brand through Mobile Pay
With more than one million customers purchasing their products and services on their phones, merchants of all sizes are warming up to mobile payment technology, according to The Motley Fool.
GILBARCO VEEDER-ROOT LAUNCHES HD METER TO MINIMIZE FUEL DRIFT, LOWER COST OF OWNERSHIP
HD fuel meter measures precise dispensing volume with minimal maintenance even when faced with high-contaminant levels
5 Factors To Consider If Thinking About Owning A C-store
There can be many reasons as to why you would want to start a gas station business.
The New Age of C-Store Menus: Digital Signage
Wouldn’t it be nice to display targeted information to specific audiences at a specific place and time? Digital signage is the upcoming platform trending today. By moving to a digital platform to display information, any owner can customize and update the board quickly and inexpensively.
5 Customer-Motivating Tactics to Drive Sales in C-stores
Almost one out of three customers do not mind being upsold to, according to ConvenienceStore.com. The question is…what do you upsell and how?
Gilbarco Veeder-Root Launches U.S. Petroleum Industry’s First Fuel Dispenser Payment Terminal That Is PCI PTS 4.0 Certified And Supports EMV Payments
Enables EMV payment acceptance at gas station pumps and drives convenience store sales by engaging consumers while they fuel their vehicles
Does Your Store Need to Adapt? 3 Imminent Food Trends Changing C-Stores Today
Although there is still a demand for junk food, there is a new wave of desires that should not be ignored. As more studies crack into the mindset of consumers today, it is becoming prevalent that there is a market for more health conscious consumers.
GILBARCO RELEASES INDUSTRY’S FIRST MULTI-NETWORK CREDIT AND DEBIT EMV COMPATIBLE PETROLEUM RETAIL POINT-OF-SALE SOLUTION
Enables both credit and debit EMV payment acceptance inside the convenience store for enhanced security and a consistent payment experience
C-Stores Use the Power of Social Media to Increase Sales
Social media has become its own moving force with not only millennials but all generations.
Chargeback Bills Have Already Made Its Debut
There are lots of articles outlining the reasons why merchants should upgrade their payment systems to accept the EMV chip cards.
5 Tips to Avoid Becoming an Identity Theft Victim
It is not fun to become prey to an identity thief. Instead, take charge of your year by ensuring you completed the following five tasks.
EMV Chip Credit Cards Increases Risk For Non-Chip Card Merchants
Believe it or not, microchip cards are not a new idea. Europe and Brazil are already more secure because their microchip cards generate a unique code for each transactions than the cards that just have a magnetic stripe.
Is there an ROI on C-Store Consumer Experience?
It’s easy to prove ROI of a merchandising product by the sales increase it creates. It’s much more difficult to prove the ROI of the consumer experience. But just because it’s difficult to prove, does not mean it doesn’t exist.
Retail Technology Trends Revealed at RTC
Retailers value Gilbarco’s Retail Technology Conference every year for covering technology trends. Scott Lachut - President of Research and Strategy at PSFK – spoke at the 2015 conference about The Future of Retail: Trends to Act On. In this engaging ses
Harvard Professor Urges Focus on Customer Experience for C-stores
NACS hosted the NACS Leadership Forum in Miami Beach, FL last week. In the NACS Daily, they profiled Harvard Business School Professor and Stanley Roth Fellow Dr.
The EMV Upgrade Decision: What you need to know
We’re less than two years away from the October 2017 EMV liability shift for fuel dispensers, and most large convenience store retailers are well into the planning and deployment phases of upgrading their forecourts with EMV capable equipment. These early-movers understand that the impact
Automating Media at Your C-Store
Our industry is in the midst of media revolution and we are all along for the ride. Retailers continue to implement and look for new ways to influence the buying habits of their customers through a connected and complimentary digital experience. While the idea of deploying directed media
Flooding Recovery – Quick Reminders
Our industry is in the midst of media revolution and we are all along for the ride. Retailers continue to implement and look for new ways to influence the buying
Section 179 Tax Code Changes Provide a Significant Benefit To Fuel Marketers
By Richard Browne, Vice-President Marketing, Patriot Capital
Congress Ratifies Extension of Tax Incentives for Alternative Fuel Investments
By Richard Browne, Vice-President Marketing, Patriot Capital Congress has given C-store owners and fuel marketers at least one more year to take advantage of significant tax savings on the purchase and installation of alternative fueling equipment.