“It’s not about the mistakes you make, it’s what you do to fix them,” said Lisa Dell’Alba, President and CEO of Square One Markets, during her interview for The Drive: Chapter Four, releasin
Gilbarco Veeder-Root’s Danny Seals is proud to be featured on the Fuels Institute’s Board of Advisors Spotlight. As Product Marketing Manager for forecourt solutions, Danny has devoted the last 15 years to helping build products that millions rely on to keep the world moving.
Passport Point-of-Sale has so many useful features and functions that we created a special resource center to make sure users get everything they can out of their systems.
Update (10/20/20): The USDA has begun doling out the funds from HBIIP to increase the use of biofuels in America.
More businesses are upgrading forecourts to outdoor EMV Who’s adopting? Size matters How to fast-track your upgrade We have some good news and some bad news on the EMV front.
As hurricane activity increases in the Gulf of Mexico, we urge retailers to prepare their businesses for natural disasters. Convenience stores are one of the first essential businesses to reopen after a natural disaster. Use the guide below to ensure a safe and quick recovery.
Gilbarco’s e-Mobility team is proud to release the latest addition to the Amps2Go series with the F7 Level 2 charger. Below, the team breaks down the differences between this charger and others, and potential use cases.
Gilbarco Veeder-Root Introduces Amps2Go Series F7, A Smart Level 2 Electric Vehicle Charger Perfect for Fleets
GREENSBORO, N.C. – Gilbarco Veeder-Root announced today the introduction of a new addition to their Amps2Go line of smart Level 2 electric vehicle (EV) charging stations—the Series F7.
We get a lot of questions around DEF and the best ways to leverage it on your forecourt, so we enlisted the help of forecourt solutions expert, Danny Seals, to give us some straight answers.
For convenience store owners considering equipping their sites with electric vehicle chargers, the learning curve can seem daunting.
Mark Smith never planned for a career in convenience retail.
The headlines and questions keep coming about the coin shortage hitting convenience stores across America. (See below to learn why)
Six months and three chapters later, we’re still never sure what we’ll see while producing The Drive.
We recently discussed the time it takes for an electric vehicle (EV) to charge based on charger type.
GREENSBORO, N.C. – Gilbarco Veeder-Root announced today the introduction of a smart Level 2 electric vehicle (EV) charging station, named Amps2Go, to its EV charging product portfolio in North America.
Senior Executive with Nearly 30 Years of Experience to Lead GVR Americas Business
Businesses that go without EMV on their forecourts should expect damaging monthly losses and no site is immune, according to a new
If you’re not going to upgrade to EMV, you should at least know what you’re signing up for when the day comes that your store is hit with fraud after the 2021 deadline. The news is full of skimming stories, but the real cost to the retailer comes in the form of chargebacks.
Gilbarco Veeder-Root is proud to name Northwest Pump as the 2019 Distributor of the Year.
Gilbarco Veeder-Root is proud to name this year’s Circle of Excellence which is a distinction designed to recognize and commend the highest-performing GVR distributors in North America.
We have taken you through a few of the basics of electric vehicles (EV). In our last
For the retailers still plotting out their EMV upgrade strategy, one of the first questions is whether to replace fuel dispensers with new ones or retrofit their existing forecourt.
A new study reveals that electric vehicle drivers prefer to charge at gas stations, if only there were enough gas stat
In the wake of the latest EMV deadline delay, the views of industry analysts are lining up.
Germany is sending shockwaves around the e-Mobility world by requiring all gas stations to offer electric vehicle charging options.
Nearly eight-out-of-10 consumers use contactless payment Contactless usage accelerated five years The majority of EMV-ready Retailers are already armed with contactless The COVID-19 pandemic is putting certain tech trends on the fast-track –
New EMV deadline delay or not, momentum toward outdoor compliance Industry can no longer be ignored, according to industry analyst Tim
C-store Retailer Embraces Rapidly Changing Consumer Trends with Passport Express Lane Self-Checkout System
With nearly nine out of 10 consumers now preferring enhanced self-checkout options,
Several of the leading credit card issuers have recently announced that they will delay the October 2020 deadline for outdoor EMV
“The Office” Superfans Get Amazing Wedding Surprise after Proposal in Front of Gilbarco Fuel Dispenser
It’s the wedding everyone saw – but no one saw coming – and Gilbarco just happens to play an important role.
We know most people in our industry are essential workers out on the front lines. But those people eventually go home…and stay home…until it’s time to work again. Streaming is getting stale, so here’s a new spin.
In the wake of the coronavirus outbreak, we asked our product experts to come up with ways use Passport POS to make stores safer for employees and customers.
Health care workers, commercial drivers, and other essential workers often need access to fuel during off-hours. Stores use Unattended Mode to keep the forecourt operating and clear card reader errors when no cashier is on duty. Here’s how to do that.
Gilbarco Veeder-Root Cancels RTC2020 Due To Safety Concerns for Sponsors and Attendees
During the COVID-19 outbreak, convenience stores and gas stations have not only proven essential, but resilient in ways no one knew. So many new ideas have cropped up to safely serve customers. Some of those ideas are just temporary measures, but others will likely become permanent.
During the coronavirus outbreak, gas stations and convenience stores are offering full service to help to better protect the health and safety of customers.
Many convenience stores are now opting to print receipts only upon request in order to limit person-to-person contact during the coronavirus outbreak. Here’s how to do that on your Passport:
Times are changing and the numbers are already in.
There are a lot of surfaces to clean and reminders can help your team keep up with everything. Set reminders in Passport to tell employees to clean high-contact spots including:
Why is it that two gas stations can be located across the street from each other, yet one business far outperforms the other? What are the secrets that put growth into overdrive?
Keeping the cashier workstation clean is one of the best ways to keep your teammates and customers safe and healthy. Use the Clean Screen feature to safely wipe down the screen without accidentally triggering the system. Video and instructions below:
Our teams are constantly finding ways to help convenience store owners and employees make their operations as safe as possible. We’ll be rolling out special “How To” videos as quickly as we can get them published.
As essential businesses during the coronavirus (COVID-19) outbreak, gas stations and convenience stores must take new safety precautions for every aspect of their operation – especially high contact touchpoints like POS (point-of-sale) systems and PIN pads.
Things Businesses (and Their Customers) Should Do to Flatten the Curve
Gilbarco Veeder-Root is closely monitoring updates regarding COVID-19 to ensure the safety of our employees and to minimize the impact on our customers.
You see these warnings on gas pumps all the time, so what’s the deal? Full Disclosure: This blog was inspired by the Instagram video below.
By now, we’re all very aware there’s an appetite for real food from gas stations and convenience stores. Even CNN is going after Chevy Chase’s take on gas station food from the 1980’s classic “National Lampoon's Vacation.”
Driivz is a leading provider of EV charging network management software with a global customer base spanning Europe, North America, and Asia Gilbarco Veeder-Root expands e-Mobility platform with digital solutions for EV charging
GVR Expert Speaks at NATSO Connect 2020 on Benefits of Smoothing Friction at Travel Centers The next frontier for the frictionless retail revolution is – travel centers.
Something isn’t adding up, and you may not even know it. The amount of fuel you buy versus the amount you sell may not be the same–and not in your favor.
“Alexa pay for gas,” is a phrase that created serious buzz at the 2020 Consumer Electronics Show in Las Vegas.
Did you know that 80% of New Year’s resolutions fail by mid-February?
Session Tracks to Focus on Transformative Tech, Tomorrow’s Customer Experience, and Security
Non-compliant Retailers Face New Pressure to Begin Upgrade Process
Gilbarco Veeder-Root Totally Redesigns the Fuel Dispenser Nozzle with the Ergo Series
Cutting-edge C-store Chain to Expand Self-Checkout Strategy, Delivering Enhanced Customer Experience
Self-Checkout Solution Now Available to C-stores
Gilbarco Veeder-Root, a Fortive Corporation (“Fortive”) (NYSE: FTV) business, announced today the availability of payment options for the Veefil RT-50kW EV chargers manufactured by Tritium.
Designed for the human hand, engineered with stronger materials, and built to maximize flow
Allows retailers to create at-the-pump unique consumer experiences; enabling repeat business and driving in-store sales
The Seamless Solution Designed to Increase Efficiency and Reduce C-store Lines
What’s the biggest complaint consumers have about gas stations? Take a quick look around the internet and you’ll find out right away. It’s all about flow.
iPads are used for customer service tools, digital signage and media devices. Now they are being leveraged as cash registers and POS systems for gas stations and convenience stores.
Tablets have been around for a while now, but their popularity has grown exponentially since Apple released the iPad in 2010.
Major Oil Brand Enables “Chip Card” Capabilities at the Fuel Dispenser GREENSBORO, NC, May 21, 2019 -
Major Oil Brand Joins Adopters of “Chip Card” Capabilities at the Fuel Dispenser
Passport Program Gives Retailers Easy Transition to Reliable Payment Systems and Chip Card Acceptance
Square One Markets is on the Forefront of C-store Innovations Including Passport EDGE Emerging retailers have unique needs. We have the solutions that meet those needs, but you don’t have to take our word for it.
We promised big news at the NACS Show and we delivered. Just an hour before show opened, we held a joint press conference with electric vehicle technology leader, Tritium, to announce our groundbreaking
Gilbarco Greensboro Facility Donates more than $40,000 in supplies and 10,000 Hours in Service to Triad communities.
On July 6th, US Trade Representative Section 301 imposed an additional 25% duties on certain imported items from China. This is in addition to the tariff increase on imported steel and aluminum announced in March.
Gilbarco Veeder-Root Makes Minority Investment in Tritium to Accelerate Global Electric Vehicle Infrastructure Build Out
GREENSBORO, N.C. -- Gilbarco Veeder-Root, a Fortive Corporation (“Fortive”) (NYSE: FTV) business, announced today that it has made a minority investment in Tritium, a privately held electric vehicle (EV) charging manufacturer.
Connect with us at NACSSHOW2018 How It Works: Through the magic of technology, Gilbarco will transmit special messages as you walk around the NACS Show.
Breakthrough Technology Adds Unprecedented Layer of Backcourt Security
NACS 2018 in Las Vegas is getting closer and Gilbarco Veeder-Root is all-in. Every year we come to NACS with the latest technology and innovations and each year we try to top the year before. We believe we’ve done that again.
Gilbarco Veeder-Root announced today that Passport Version 11.02 is now available to ExxonMobil branded retailers.
The First Passport EDGE POS System Now Installed and Online
Gilbarco Veeder-Root Announces Industry’s First Wide Production Release of POS Software to Enable Outdoor EMV Transactions with Passport® POS
Passport Version 11.02 is the Final Building Block to Initiate Chip Card Payment at the Fuel Dispenser
Gilbarco Veeder-Root Announces Exclusive EMV Dispenser Program for Chevron and Texaco Marketers and Retailers
Program Encourages Chevron-branded Retailers to Adopt Latest Payment Security Technology
Sold-out Conference Leads Business Owners in Retail & Fuel Innovations
Passport EDGE is the only convenience store-focused, tablet-style POS System
Petroleum industry technology leader selects Acumera for secure, proactive support for forecourt EMV POS upgrades
In a time when it took a Salesman to make a sale and an attendant to pump your gas, the consumer retail experience was all about…the consumer. Thanks to new technology, those days are returning in a new form.
The world’s EMV guinea pig is performing well. According to Oil Express News, overall payment terminal fraud attacks dropped 11% in Europe last year compared to the year before.
A controversial court ruling could have changes brewing for c-stores in California. A judge has decided coffee-sellers must post warnings about cancer risks linked to the globally-glorified drink.
Allows MAPCO to Optimize its Operations and Enhance Customer Experience
Gilbarco Veeder-Root’s Impulse Countertop Merchandising System: The Foundation for your Loyalty Program: Part 5 in a Series
In the previous blogs, we covered the following:
Make your EMV Upgrade Work for You
Bet you had no idea it was National Common Courtesy Day. But since it is, why not look at how important first impressions are to your customer?
Many formal studies have shown that retaining customers is far less expensive than attracting new ones. Of course, the figures and statistics depend on the nature of the industry and the study cited.
Leverages Gilbarco’s Impulse System’s Digital Punch Cards
Understanding the Customer with Gilbarco Veeder-Root’s Countertop Merchandising System: Impulse: Part 3 in a Series
Philip Kotler, the S.C. Johnson Distinguished Professor of International Marketing at the Kellogg School of Management at Northwestern University, is renown in his field.
Leveraging Impulse Buying with Gilbarco Veeder-Root’s Countertop Merchandising System: Impulse: Part 2 in a Series
The following is the second in a series of blog posts about impulse purchasing and how to leverage Gilbarco Veeder-Root’s Impulse countertop merchandising system to increase c-store retail sales, profitability, customer insights and customer loyalty.
The following is the first in a series of blog posts about impulse purchasing and how to leverage Gilbarco Veeder-Root’s Impulse countertop merchandising system to increase c-store retail sales, profitability, customer insights and customer loyalty.
Here’s a quick checklist to determine if investing in upgrading your pumps is a good investment. Richard Browne, Vice-President Marketing, Patriot Capital
Quick and Easy Donation System Delivers Another Record Year for Toy Drive
Retailer Leverages Gilbarco’s FlexPay CRIND and Passport Point-of-Sale to Enhance Security
Gas4Life Contest Yields Increased Customer Engagement with Casino Wheel Game
Sheetz adopts Gilbarco’s cutting-edge dispenser technologies with its EMV upgrades
Gilbarco Greensboro Facility Donates an estimated 12,000 Hours to Serve Their Neighbors on October 2
Retailers Continue Forward with Forecourt EMV Upgrades at a Rapid Pace
New Retailer-Friendly Portal Maximizes Functionality to Enhance Upselling
New Insite360 Functionality Allows Remote Management of Encore® Dispensers Gilbarco Veeder-Root announced it has extended its industry-leading Insite360 cloud-based remote management platform to include Encore® dispensers.
Customers around the nation are frustrated. If EMV chip cards are supposed to prevent fraud, why did card-related fraud increase 16% in 2016?
Gilbarco and Patriot Capital Program Helps Retailers Grow Site Sales and Reduce Fraud Liability
Leverages Passport Point-of-Sale and FlexPay™ IV CRINDs to enable chip payments inside the store and at the pump
At Gilbarco Veeder-Root, we are committed to maintaining service and support for all our solutions for the full extent of their hardware lifecycles. This support continues until we can no longer provide spare parts, or when significant technological advances dictate otherwise.
As can easily be seen in the news, credit card skimming at gas stations continues to be an issue the retail fueling industry faces. Since thieves seek high-traffic operations to accumulate the most data, gas stations tend to be a prime target.
During the shopping experience, the brain produces dopamine – a chemical the body releases that regulates emotion, and in many cases, elation. Yet, what goes up, must comes down.
Casey’s General Stores Selects Gilbarco for Forecourt EMV
Heightens Security and Meets Growing Consumer Expectations
Gilbarco Veeder-Root has been hosting the Retail Technology Conference for years. It initially began as a Passport User Group with 30 participants.
Conversion includes large screens and contactless payment on the forecourt
Gilbarco Passes 350 Million Secure EMV Transactions Mark in U.S.
There’s a new tax proposal on the horizon which have led to many discussions in the media.
Leveraging new technologies to protect and grow the retail fuel business
Gilbarco Veeder-Root, in cooperation with ExxonMobil, today announced that it has launched a program to encourage Exxon and Mobil branded wholesalers to convert or update their forecourt equipment and systems for EMV™ (EMV™ is a trademark owned by EMVCo LLC).
The “Millennial Generation" – loosely defined as those born from 1982 to 2000 – comprise a quarter of the country’s population and they are an increasingly important segment for C-stores for two simple reasons – convenience and price, according to chief food industry analyst at
The past two years of depressed global oil prices have driven down gasoline and diesel prices making it difficult for c-store operations.
The EMV implementation extension is the biggest topic in the fueling industry. Despite the floating viewpoints about this new 2020 deadline, the truth remains – the EMV liability shift is not going away.
A business cannot establish customer loyalty by doing just one thing. There are just too many moving parts to keep a profitable loyalty program alive.
You may think having any marketing strategy is useless if customers only care about finding the cheapest deal; however, you would be surprised on how many people value more than just a better price tag.
When reviewing the history, it is evident that convenience stores have always adapted and changed to what the consumer needs.
C-store payments is a major concern in the fueling industry. As theft and fraud continue despite the EMV changeover (which has a forecourt deadline in the U.S.
Most people have at least one fear in their life. Though everyone's fear is relative, society tends to share some of the same concerns. A common fear centers around the cleanliness of a bathroom.
Recently, the card brands surprised many in the industry by announcing the decision to delay the forecourt EMV liability shift to October 1st, 2020 from the original October 2017 date. While this delay provides retailers with additional time to upgrade to EMV, EMV upgrades are l
Consumerism is a large part of the American identity that is based on providing people products and services they want. While society changes, their demands will also alter causing businesses to consistently update methods to stay relevant and reach customers.
Some individuals may think it easier to stay with the status quo than change. However, what if your forecourt is losing money and customers – doesn’t it make sense to make some changes?
Wawa Selects Gilbarco Veeder-Root for Fuel Dispenser EMV Upgrades Across Their Network of Florida Stores
Leverages Gilbarco's industry-leading FlexPay IV(TM) CRIND to enable EMV payment acceptance
Aloha Petroleum Ltd. in Hawaii, Thorntons Inc., Turkey Hill Minit Markets in Pennsylvania have already embarked on offering a sweepstakes of free gas for one year to winner(s) of their Sweepstakes competition.
The 2016 National Association of Convenience Stores (NACS) trade show was recently held in Atlanta, Georgia at the World Convention Center. The facility was the perfect size to house a record breaking number of attendees (more than 23,000) and over 1,200 exhibitors.
Enabling c-store owners to differentiate their stores and increase traffic through Mobile Commerce
Come visit us at booth #4331 at the Georgia Convention Center in Atlanta for this year’s NACS Show (October 19-21).
Nittany Oil Rolls out Gilbarco's Express Ordering Food Service Ordering Kiosks Across Entire Store Chain
Food Service Solution Launched in 26 Locations
Helps retailers protect equipment and wet stock
Leverages Gilbarco’s full product suite to be on front-edge of EMV payment acceptance
Making the decision to upgrade your dispensers is no small task. Not only do you have to search for the best quality, you also have to keep budgets in mind.
American c-store owners just received another big reminder to regularly monitor underground storage tanks (USTs) containing diesel fuel.
As fast food continues to lead the market in offering prepared meals, many c-stores have already started to evolve their store to include food service options to compete and appeal to customers
We are in a new age. Paper, though not obsolete, is being used less for daily tasks. Where once we printed menus, now we can instantly update our digital menu boards from a back office.
While more c-store owners upgrade to EMV payment terminals, certification delays have become a significant hurdle to accepting chip cards.
Although the Ultra-low Sulphur diesel is better for the environment, like anything organic, there are dependent organisms that can arise from it. When it comes to diesel fuel, humbugs are that organism.
Security, chips, EMV. These are the words you hear tossed around when it comes to payment. Sometimes, instead of helping to solve the question of how merchants can keep customers safe from fraud, these words can prompt more questions and homework.
With any consumer’s interaction with media, the relationship is one of give and take. In some cases, the give and take are very obvious.
Fast food has always led the market in offering ready-prepared meals hot and ready for each customer that passes through via car or by foot. With a fast-paced lifestyle, some hard workers find it difficult to find the time or strength to break out their recipes after work for their family.
With more than one million customers purchasing their products and services on their phones, merchants of all sizes are warming up to mobile payment technology, according to The Motley Fool.
HD fuel meter measures precise dispensing volume with minimal maintenance even when faced with high-contaminant levels
There can be many reasons as to why you would want to start a gas station business.
Wouldn’t it be nice to display targeted information to specific audiences at a specific place and time? Digital signage is the upcoming platform trending today. By moving to a digital platform to display information, any owner can customize and update the board quickly and inexpensively.
Almost one out of three customers do not mind being upsold to, according to ConvenienceStore.com. The question is…what do you upsell and how?
Gilbarco Veeder-Root Launches U.S. Petroleum Industry’s First Fuel Dispenser Payment Terminal That Is PCI PTS 4.0 Certified And Supports EMV Payments
Enables EMV payment acceptance at gas station pumps and drives convenience store sales by engaging consumers while they fuel their vehicles
Although there is still a demand for junk food, there is a new wave of desires that should not be ignored. As more studies crack into the mindset of consumers today, it is becoming prevalent that there is a market for more health conscious consumers.
GILBARCO RELEASES INDUSTRY’S FIRST MULTI-NETWORK CREDIT AND DEBIT EMV COMPATIBLE PETROLEUM RETAIL POINT-OF-SALE SOLUTION
Enables both credit and debit EMV payment acceptance inside the convenience store for enhanced security and a consistent payment experience
Social media has become its own moving force with not only millennials but all generations.
There are lots of articles outlining the reasons why merchants should upgrade their payment systems to accept the EMV chip cards.
It is not fun to become prey to an identity thief. Instead, take charge of your year by ensuring you completed the following five tasks.
Believe it or not, microchip cards are not a new idea. Europe and Brazil are already more secure because their microchip cards generate a unique code for each transactions than the cards that just have a magnetic stripe.
It’s easy to prove ROI of a merchandising product by the sales increase it creates. It’s much more difficult to prove the ROI of the consumer experience. But just because it’s difficult to prove, does not mean it doesn’t exist.
Retailers value Gilbarco’s Retail Technology Conference every year for covering technology trends. Scott Lachut - President of Research and Strategy at PSFK – spoke at the 2015 conference about The Future of Retail: Trends to Act On. In this engaging ses
NACS hosted the NACS Leadership Forum in Miami Beach, FL last week. In the NACS Daily, they profiled Harvard Business School Professor and Stanley Roth Fellow Dr.
We’re less than two years away from the October 2017 EMV liability shift for fuel dispensers, and most large convenience store retailers are well into the planning and deployment phases of upgrading their forecourts with EMV capable equipment. These early-movers understand that the impact
Our industry is in the midst of media revolution and we are all along for the ride. Retailers continue to implement and look for new ways to influence the buying habits of their customers through a connected and complimentary digital experience. While the idea of deploying directed media
Our industry is in the midst of media revolution and we are all along for the ride. Retailers continue to implement and look for new ways to influence the buying
By Richard Browne, Vice-President Marketing, Patriot Capital
By Richard Browne, Vice-President Marketing, Patriot Capital Congress has given C-store owners and fuel marketers at least one more year to take advantage of significant tax savings on the purchase and installation of alternative fueling equipment.