Streamline Your Operations

You’re probably familiar with remote monitoring, and you may even be doing it at your site. While it removes the need for that staffer to call you when a dispenser is down, it doesn’t solve the truck roll issue.

With remote management, you can! Remote management gives you all the benefits of remote monitoring, with the added benefit to do things like:

  • Schedule and deploy software updates
  • Conduct a reboot or warm start
  • Reduce fraud and theft
  • And so much more!

All that control over your connected assets and all without setting foot on your site.

What Are the Experts Saying?

How fast does remote management solve the problems retailers face?

“If you can warm start [a dispenser] and can clear out an alarm, your resolution time could be within the hour whereas before it could’ve been days.”

“The same day something is reported in from our retailers we’re able to correct it.”

What are you actually able to address with remote management?

“81% of warm starts done by APIs are clearing the alarm and getting the dispenser back up and running.”

“Out of the 5,600 calls [coming into our operations support center], about 51% were able to be automatically and remotely corrected through warm starts.”

Does remote management impact your team(s) on the site level?

“By having connected equipment and having a ‘smart store’, it allows the store teams to be more efficient and impactful. They don’t have to worry, they can just keep taking care of the guests, keep the store clean and keep food out there.”

Brian Nay

Director of Field Services / Store Support Center at RaceTrac®

“If we can take away some of the burdens from our staff and save some of that time, they can focus strictly on guests and those more sophisticated call types. It would really allow them to be a lot more effective in managing the stores.”

Dave Powell

Senior Manager of Fuel Projects, Store Engineering at Kwik Trip™

Where to Start

“Our journey is really pretty young with embracing some of the technology that can connect our forecourts, but we’re already seeing a compelling argument to want more and be even more efficient.”

Dave Powell

Remote management isn’t a “one size fits all” solution. It’s important to start where it makes sense to your site and your capabilities.

Think through the data you currently have access to, and what your technology roadmap looks like.

Identify areas that you think remote management will help save you time and money, as well as increase productivity. It could mean starting with just one site – or using it just to manage your dispensers – as you work to understand it better.

The most important piece of advice Brian Nay would give you is, “don’t wait to get started.”

Remotely Manage Your Site

Interested in using remote management to centralize and simplify your site management? Invenco by GVR’s Forecourt lets you do just that. A subscription to Forecourt provides you with a cloud-based dashboard that allows 24x7x365 real-time access to monitor, configure and control your connected forecourt equipment.

Want to take things a step further? Couple Forecourt with our new Pump Control Node (PCN5). PCN5 allows you to remotely schedule updates and configure settings on your dispensers. With a simple push of a button, you'll be able to optimize your operations, reduce truck rolls, combat fuel theft and so much more.

 

The Bottom Line

A final thought from our two experts:

“It will be interesting to see how this opens up the avenues to be able to hire more effectively, control more stores, or open different profit centers. It’s kind of an exciting time in the industry.”

– Dave Powell

“Embrace the technology because it’s coming whether you like it or not, and it can only benefit all of us.”

– Brian Nay

The information from this blog was first presented at RTC25. 
RTC26 U.S. will be in Tucson, AZ this year from May 11th - May 14th, register today at rtc.invenco.com