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Examples of important information to resolve technical inquires
SERIAL NUMBER OF THE PRODUCT IN ALL CASES ATTACH LOGS FOR ALL ISSUES IF THEY ARE AVAILABLE Site information - with all relevent details Device (Peripheral devices, GPU, meterm probe, etc.) Sub-device Full description of issue (forward all possible details) Any analysis / results already availble before escalation of issue	Details of what has already been done to reolve the issue Has the problem occured after a new installation or after some time in the field? Any modifications carried out to the supplied product? Any temporary workaround implemented to avoid or solve the problem Any other relevent information as applicable to the case