Staff Spotlight: Delia Jahnke – Head of Operations/Managing Director, Salzkotten
Welcome to our Staff Spotlight series, where we shine a light on the incredible individuals who drive our company forward. Each edition, we sit down with a key team member to learn more about their role, professional journey, and personal aspirations. Through a series of thoughtful questions, we aim to reveal the stories behind the titles — exploring what motivates them, how they contribute to our success, and the vision they hold for the future.
For our first edition, we are delighted to feature Delia Jahnke, Head of Operations and Managing Director at our Salzkotten site. Delia leads with a focus on operational excellence, innovation, and sustainability, steering complex processes to deliver quality and efficiency. In this interview, we dive into her insights on leadership, technology integration, and the goals that shape her work.
But we also want to get to know Delia on a personal level. Beyond her professional achievements, she shares her hobbies, favourite books, travel destinations, and personal philosophies. These glimpses into her life outside of work remind us that great leaders are driven by passion, curiosity, and authenticity in all aspects of life.
Join us as we explore both the professional and personal sides of Delia Jahnke, gaining a deeper appreciation of the person behind the role.
Business Plans and Future Outlook
Q: What is your vision for the operations department over the next five years?
Delia: Over the next five years, my vision for the Salzkotten site is to achieve operational excellence through continuous improvement and innovation. We will streamline processes, embrace advanced technologies, and consistently deliver high-quality products that exceed customer expectations. Strengthening customer relationships by actively seeking feedback and aligning our operations with their needs is a key focus. Additionally, reducing lead times by optimizing the supply chain and enhancing team communication will help us improve efficiency and responsiveness. Ultimately, I want Salzkotten to be a model of excellence, quality, and sustainability that drives long-term growth. Kicking off the spring exhibition season, GVR took centre stage at Motortec Madrid from April 23rd to 26th. This premier automotive trade fair is a key event for the automotive service and aftermarket industry in Spain, making it the perfect platform to reinforce our commitment to the Iberian market.
Q: What key operational efficiency goals are you currently focusing on?
Delia: Our focus is on delivering superior product quality supported by robust quality management and rigorous testing. Enhancing customer experience through streamlined communication and responsiveness remains a priority. We are also working to reduce lead times by optimizing inventory management and automating processes where possible. These efforts will create a seamless flow, enabling faster market response and a competitive edge.
Q: How do you plan to drive process improvements and optimize workflows?
Delia: We have a strong culture of continuous improvement that we are building upon by promoting innovation and engagement at all levels. A major initiative is implementing Microsoft Dynamics 365 to unify operations and provide real-time data for informed decision-making. This ERP system will streamline inventory, finance, and customer relationship management functions. Comprehensive training and expanded KPIs will ensure we track progress and adjust strategies effectively.
Technology and Challenge
Q: What technological advancements do you foresee impacting operations, and how is the company preparing?
Delia: The rollout of Microsoft Dynamics 365 ERP will be transformative, enhancing visibility and decision-making by unifying operations. Additionally, AI-driven work instructions on the shop floor, delivered through Windchill PLM, will boost efficiency and reduce errors by providing task-specific guidance in real time. To support these changes, we are investing in employee training and have formed a dedicated implementation team to ensure a smooth transition.
Q: What are the biggest operational challenges you anticipate?
Delia: Integrating new technologies into existing workflows is a complex challenge, involving data migration, user training, and aligning systems with business needs. Cultural resistance to change can also slow adoption, making leadership support essential. Cybersecurity and data privacy are critical as we rely more on digital tools. Additionally, ongoing supply chain disruptions require agile, tech-enabled strategies to maintain efficiency and responsiveness.
Sustainability and Collaboration
Q: Are there any sustainable practices you plan to implement within operations?
Delia: We are committed to sustainability, aiming to move toward a paperless environment supported by Microsoft Dynamics 365. We’re enhancing our recycling programs by increasing awareness and accessibility and working with suppliers on reusable packaging solutions to reduce waste. These initiatives support our environmental goals and responsible operations.
Q: How do you plan to enhance collaboration between operations and other departments?
Delia: We will implement regular cross-departmental meetings to align goals and encourage open communication. Joint projects will foster teamwork, and recognizing collaboration will reinforce a culture of shared success. This approach aims to create seamless workflows and boost productivity company wide.
Measuring Success
Q: What key performance indicators (KPIs) do you focus on to measure operational success?
Delia: We focus on several KPIs including External Parts Per Million (PPM) to monitor product quality, On-Time Delivery to ensure reliability, and Productivity metrics such as output per labour hour. Together, these indicators provide a comprehensive view of our performance in quality, timeliness, and efficiency.
Personal Insights
Q: Can you share your career journey and what led you to become Operations Director?
Delia: My career has been driven by a passion for continuous improvement and technology-driven operations. Starting in supply chain management, I developed a strong focus on process optimization. Over time, I embraced change leadership and digital transformation, always prioritizing collaboration and servant leadership. Today, I lead with a purpose to innovate and empower teams while delivering operational excellence.
Q: How would you describe your leadership philosophy?
Delia: I believe in empathetic, strategic leadership that empowers teams and fosters open communication. Continuous improvement and adaptability are central, and I view change as an opportunity for growth. Leading with integrity and purpose, I aim to make a meaningful impact within the organization and beyond.
Q: What motivates you personally in your role?
Delia: I’m motivated by building efficient systems that boost productivity and align with organizational goals. Seeing the positive impact of process improvements and mentoring team members brings me great fulfilment.
Q: How do you maintain work-life balance in a demanding role?
Delia: Intentional time management and setting clear boundaries are key. I prioritize self-care through exercise, mindfulness, and quality time with loved ones. Communicating availability with my team helps build a supportive environment.
Getting to Know Delia
Q: What are some of your hobbies or interests outside of work?
Delia: I enjoy art, culture, and travel. Exploring museums, painting, and discovering new cuisines are passions of mine. I also love baking and experimenting with recipes to share with friends and family.
Q: Do you have a favourite book that has influenced your life or career?
Delia: Two books that have deeply influenced me are Nice Girls Don’t Get the Corner Officeby Lois P. Frankel, which encourages assertiveness and confidence, and Speak Peace in a World of Conflict by Marshall Rosenberg, which transformed my approach to communication and conflict resolution.
Q: What is your favourite travel destination?
Delia: Lanzarote, with its unique volcanic landscapes and tranquil beaches, is a special place for me. It offers a peaceful escape that inspires calm and reflection.
Q: What is your favourite cuisine?
Delia: I enjoy Italian cuisine for its rich flavours and comforting dishes like pasta, risotto, and tiramisu.
Q: Do you have a personal motto or mantra?
Delia: I live by Oscar Wilde’s quote: “Be yourself. Everyone else is already taken.” It reminds me to embrace authenticity in all aspects of life.
We thank Delia Jahnke for sharing her insights and experiences. Her leadership and vision continue to inspire excellence at our Salzkotten site and beyond.